Frequently Asked Questions

Site: Information

What Should My Skill Level Be For The Current Courses?

You should have some current 3d experience to find the courses useful.

The “Generalist Intermediate Course” is not designed for total beginners. Your 3d experience doesn’t have to be in Maya; any 3d experience will do, it can be basic or in another package. You may need a more beginner course if you’ve never used a 3d program before.

Our “Generalist Advanced Course” is aimed towards professionals, those who are already working in the industry. Advanced university students may find this course useful or anyone looking to push their skills forwards or who are curious about professional workflows.

We’ve had a lot of feedback from pros letting us know that the intermediate material has been great for them as well. Particularly those wanting to retrain in a new area, or update skills in an area they may have covered previously.


After Payment How Long Should I Wait For Access?

Access to the site is immediate after PayPal/Stripe verify your payment. You’ll get access straight away.

The private Facebook group you’ll have access within 24 hrs. We just have to add you manually to that group.


Can I Keep The Site’s Tools And Rigs After Leaving Subscription?

Yes, all downloadable files on the site including rigs, models and our tools have no expiry.

However the download links will expire after leaving subscription, so save your files to safe locations. You may upgrade at any stage, or download new assets by rejoining the subscription at any time.

Zoo Tools Pro v1, our suite of tools/hotkeys and settings is currently ok to use in commercially. Zoo Tools Pro v2 will most likely be a commercial product and will be available for separate purchase. V2 will have a non-commercial license, but it will be some time until v2 is ready.


Can I Cancel My $10 Subscription At Any Time?

Yes, you can cancel anytime, it’s easy, and your subscription will be turned off at the end of your billing cycle. So if you were to sign up and cancel immediately, you would still have access for one full month.

You can cancel, or change payment details at any time under My Account once logged in, see the video below.


Can I Access My Subscription After Cancellation

Once cancelled, then one month from the date of your last payment your access to the video pages will expire. Your account information is still accessible, so you can easily renew again later.

The Private Facebook Pages access does not expire.


Can I Buy Rigs Outright? Rigs come with any site purchase, so the cheapest way to buy the rig is to buy a monthly subscription and cancel straight away. Zoo Tools v1 is also free with any subscription purchase.

1. Downloadable rigs have no time limit, so just don’t lose your files!
2. You can join and cancel your subscription straight away (video instructions for canceling the subscription is (above).
3. You’ll still get full site access for one month, and you can download all site content
4. If you wish to receive updates in the future, you will need to resubscribe temporarily to download new updates.


What’s The Private Facebook Group?

The Private Facebook group is a group for every Create 3d Character customer who’ve bought a product or subscription. Post your work for review or ask questions here. All site updates will be posted there as well.

The Facebook group is an excellent community of people who care enough about 3d to have put some money into this area. The group is full of people dedicated to this craft.

How Can I Access The Private Group Once I’ve Purchased?

After purchasing, you’ll receive an email inviting you to the Private Facebook Group. Expect this within 24hrs. If you do not receive this email, please email

Are There Examples Of Your Training Material?

We have free pages will give you an idea of the quality of tutorials here. We edit the tutorials, and they are to the point, the videos come with notes, timestamp information, hotkey and menu items for every video. We’ve designed the site so you can browse and retrieve information efficiently.

Example free pages are…

ZBrush For Maya Users Block
ZBrush For Maya Users Sculpt

We also have an older page covering the Graph Editor Class too. We’ll be releasing more free classes in the future.

What Files Can I Download?

As a Subscriber, you get download access immediately to all files in the subscription area; this includes Croc Rig, Zanzi Rig, Zoo Tools, C3dC Preferences and files for each page. These files are found on the pages listed here

What’s Next?

We are almost out of the first stage of the site. We’re working hard on Zoo Tools Pro v2 and more advanced tutorials.


Are Private Lessons Available?

Yes, Andrew’s teaching online private courses email for more information. You can see student work seen on the main page video. Lessons are roughly $85USD per hour, and we’ve found students have best results with one hr class every two weeks.


What’s The Difference Between The “Buy” Package Courses And The $10 “Subscription”?

The Buy option has no expiry date, and the videos are downloadable.

We’re streaming through Vimeo, so if you can watch Vimeo, you’ll be able to watch subscription. The site’s mobile friendly though watching HD tutorials on the phone can be a problem. The videos and page layouts work well on tablets too.


I’ve Forgotten My Password, And I Can’t Retrieve It?

Retrieving your password is easy. Simply click here and type your email as the username. You must use the email you used when you first signed up.

A link will be sent to you in a couple of minutes, check your spam inbox in case of filters!

Once you have the link you must use a secure password; weak passwords won’t work, please double check that.


I’ve Received No Confirmation Emails After Purchase?

You should receive a confirmation email within a few minutes of purchase. Please check your spam filters if not.

If you still have not received your confirmation please can email Sometimes we’ve had people just make typing mistakes with their original emails etc. If so that can be fixed easily.


What Are The C3dC Prefs?

The C3dC (Create 3d Characters) Preferences, also now known as Zoo Tools Pro is our suite of Maya tools, preferences and hotkeys that will give you access to additional Maya functionality; you’ll get Zoo Tools v1 free with any purchase.

We teach from these preferences as it’s much faster to work with these installed. Many of training methods rely on these scripts for the most efficient workflows.

You can quickly switch between our hotkeys and the defaults, and you can use these hotkeys in the professional workplace too. Zoo Tools will become a paid product in the future (free non-commercial), but in its v1 phase, it’s still open for commercial use.

More information here .


Do You Teach In Depth Rigging?

Most people like our rigging tutorials, there are plans for more rigging tutorials. The site doesn’t teach manual rigging in much depth at this stage.

The current course teaches the auto-rigger from Zoo Tools Pro v1, the tools come with any purchase. It’s game engine friendly, though we don’t train exporting. Zoo Tools has a fabulous integrated set of animation/rigging tools that we love and come with the course. We’ve also used this rigging system for professional jobs.

Currently, our rigger is a simple, lightweight, fast biped rig that’s super easy to build and re-rig. We’re limiting our training to bipeds for now. But we have an entirely new auto-rigger on the way.

For a full-featured auto-rigger, we like rapid Rig Modular $90, and Advanced Skeleton is also good, also MGear! The animation tutorials are rig agnostic (will work for any rigging system) though Andrew demo’s the animation on the Zoo Tools rig.

What Is Zoo Tools Pro?

Zoo Tools Pro is a complete rigging and animation toolset first created by Hamish McKenzie. Since Hamish has now left the industry, we’ve taken over the tools and the newer rigging framework. David Sparrow is now it’s lead developer, and we are completely rewriting it. It comes with a modular auto rigger and a full suite of animation tools.

Zoo Tools Pro v2 will become a sold product with free non-commercial access, but in the current v1 phase, the toolset is in an early form. It comes with the C3dC Preferences and can be downloaded separately with Site Subscription.

The thoroughly tested aspects of Zoo Tools Pro v1 are taught in the tutorials.


For any further information, please contact

– Andrew