FAQ & CONTACT
Here are the frequently asked questions. Please check this page for any common queries.
Contact us at firstname.lastname@example.org for further information.
After Payment How Long Should I Wait For Access?
Access to the site is immediate after PayPal/Stripe verifies your payment. You’ll get instant site access so you can view the tutorials and download all files immediately.
The Private Facebook Group invitation email will usually arrive within 48 hrs, we send this email manually.
Can I Keep Tools/Rigs After Leaving Subscription?
Yes, all downloadable files on the site, including rigs, models, and Zoo Tools Pro, have no expiry dates.
The download links will expire after leaving the subscription, so save your files to safe locations.
You may upgrade at any stage by rejoining the subscription at any time.
Zoo Tools Pro 2, our suite of tools/hotkeys and settings, have a full commercial license and may be used at home and work/school.
The license is for you as a single user.
What Is The Price Of A Company Site License?
Please contact us to purchase company wide licenses.
Can I Cancel My $10 Subscription At Any Time?
Yes, you can cancel anytime. Your subscription will expire at the end of your billing cycle. So if you were to sign up and cancel immediately, you still access for one month.
How Can I Cancel My Subscription?
See the Subscription Page for full details on how to subscribe and resubscribe.
If I Re-Signup After Cancelling, Do I need to Pay The $40 Signup Price Again?
No, the $40 price is for the first signup only.
You can cancel your subscription and then re-subscribe at any time for $10.
See the Subscription Page for full details
Can I Access My Subscription After Cancellation
Once canceled, you have one month from the date of your last payment to download the tools and assets and enjoy the tutorials.
After that time, your access to the video pages and download links will finish.
Your account information is still accessible, so you can easily renew later with the same login and payment details.
Renewing your subscription after cancellation is $10 and does not incur the initial $40 fee.
Private Facebook Group access does not expire.
I’ve Paid, But I Cannot Access The Content
You should receive a confirmation email within a few minutes of purchase.
If you cannot access the content immediately, check the following.
1. Ignore the “Processing” message in your member area; since the site is a Subscription, this is correct. Navigate to a page, and you should be able to access it.
2. Try a different browser. Some web plugins, particularly VPN plugins, can make it seem like you are not browsing a page at create3dcharacters.com, triggering our security. Disable any web plugins that may be interfering with website domain names.
3. Check you signed up with the right email; some customers have made typing mistakes. Please email us to check.
Please contact us with any issues at email@example.com.
We’ve had thousands of customers without any issues.
A Video Has An Error On A Page
We use the streaming service Vimeo.com to stream all of our videos.
Rarely a video may not load correctly; refresh the page to fix any video-embed issues.
Are There Examples Of Your Training Material?
Example free pages are…
We edit our tutorials to the point; the videos come with notes, timestamp information, hotkey, and menu items for every video. We’ve designed the site so you can browse and retrieve information efficiently.
Can I Buy Rigs/Zoo Tools Outright?
Create3dCharacters.com rigs and Zoo Tools Pro come with the Site Subscription, so there is no need to purchase them separately.
You can purchase a monthly subscription and cancel straight away.
1. Downloadable rigs/other assets and Zoo Tools Pro have no time limit, so don’t lose your files!
2. You can join and cancel your subscription straight away. See the Subscription Page .
3. After cancelling, you get access for one month from your last payment, and you can download all site content.
4. If you wish to receive tool or asset updates after canceling, you will need to re-subscribe temporarily to download new updates for $10.
If you would like to purchase Zoo Tools Pro outright, please email us firstname.lastname@example.org.
When is the new Zoo2 Auto-Rigger coming out?
Hive the Zoo 2 Auto-rigger is our top priority. We will release it as soon as possible!
Nobody wants Hive more than we do!
Will you support V-Ray?
V-Ray renderer support is one of our most asked for features. We are pushing to support it.
We love that V-Ray now has a free personal learning edition, that will make it a lot easier for us to support it!
What’s The Private Facebook Group?
The Private Facebook Group is for all Create 3d Character customers. Post your work for review or ask questions here. All site updates will be posted there as well.
The Facebook Group is a wonderful community of people who care about 3d. The group is full of people dedicated to this craft.
How Can I Access The Private Group Once I’ve Purchased?
After purchasing, you’ll receive an email inviting you to the Private Facebook Group. Expect this within 48hrs. If you do not receive this email, please contact us at email@example.com.
What Files Can I Download?
As a Subscriber, you’ll receive download access immediately to all files in the subscription area; this includes rigs, assets/presets, Zoo Tools Pro, and training material on each page.
Zoo Tools Pro 2 is now out, and so we have a great platform to continue making more tutorials at last!
Our next big push regarding Zoo Tools Pro is our auto-rigger Hive , which we’ve been working on for some time.
What Should My Skill Level Be For The Current Courses?
The training is not for total beginners at the moment. You should have some current 3d experience to find the courses useful.
The current training is not designed for total beginners. Your 3d experience doesn’t have to be in Maya; any 3d experience will do; it can be basic or in another package. You may need a more beginner course if you’ve never used a 3d program before.
We’ve had a lot of feedback from professionals upgrading skills. Those wanting to retrain in a new area or update skills in an area they may have covered previously.
Are Private Lessons Available?
Yes, Andrew’s teaching online private courses.
Email firstname.lastname@example.org for more information.
Lessons are roughly $85USD per hour, and students have the best results with one hour class every two weeks.
Can I buy Zoo Tools Pro or the Training outright.
Please contact us if you would like to purchase Zoo Tools Pro or the site outright. We are considering outright payment options.
I’ve Forgotten My Password, And I Can’t Retrieve It?
Retrieving your password is easy. Simply click here and type your email as the username. You must use the email you used when you first signed up.
A link will be sent to you. Please be patient if it takes a little while; also check your spam inbox in case of filters!
Once you have the link, you must use a secure password; weak passwords won’t work; please double-check that.
I’ve Received No Confirmation Emails After Purchase?
You should receive a confirmation email within a few minutes of purchase. Please check your spam filters if not.
If you still have not received your confirmation, please can email email@example.com.
Can I use Zoo Tools Pro 1 and Zoo Tools Pro 2 Together?
Zoo Tools Pro Version 1 and 2 are not compatible. We have videos on the site explaining how to switch between the two versions; it only takes a couple of minutes.
We are exclusively using Zoo Tools Pro Version 2. Though many of the tutorials still use Zoo Tools Pro 1, you may want to switch to the old version for consistency.
Most hotkeys and workflows are identical or improved in Zoo 2; email us if you have questions about where to find a specific tool in the new Zoo Tools.
Notably, our auto-rigging tools are missing in Zoo 2, though it is coming shortly!
For any further information, please contact,
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